This has been an extraordinary year. ‘A pandemic, in my life time? No never.’ But yes, and forever; our lives are changed. If we have learnt anything it is that we don’t know; that knowledge of ourselves and the way people work, isn’t a magic amulet. In a flash, overnight, we can find ourselves locked down; in isolation; in hospital; losing someone we love; losing a job. The daily rituals of life that we take for granted, like a take-out coffee, everyday friends, a smile in our direction, have been interrupted and postponed in 2020.